1: Fully communicate with customers and understand their service requirements.

2: Strictly implement the procedures and regulations for services in the ISO9001:2015 quality management system.

3: The company has established a full-time tracking service personnel for each order, with a contact number, and provides 24-hour service.

4: Provide customers with true, complete and effective software information in accordance with the contract.

5: When customers require, we can send personnel to the customer's installation site to accept customer consultation. If necessary, we can consider sending personnel to guard the construction site 24 hours a day.

6: After completing the order supply, ensure that the quality of the supplementary supply is qualified and the price is reasonable.

7: During the production and stocking process, the company accepts any consultation and progress quality inquiries from customers.

8: Before delivery, agree with customers on various delivery inspection plans to ensure accurate and clear labels, standardized packaging, fast and safe transportation, and timely and rapid delivery.

9: In the event of abnormal situations during the supply process, regardless of the cause, our company will first actively solve or assist in solving the problem to ensure the customer's construction period.

10: If the customer has any sporadic urgent items, we guarantee that they will be delivered as soon as possible to meet the customer's sporadic needs.

11: After the contract is fulfilled, we will solicit customer opinions and form a file so that we can improve our work and better serve customers in the future.

12: For any questions related to products and services raised by customers to our company, our company guarantees to respond within 24 hours.